Description: PROBLEM MANAGER - The purpose of this position is to work with peer analysts to support the IT Problem Management process. In addition to executing the normal tasks listed (below) for a Problem Manager, this position will also assist the Manager of the team with key Continuous Service Improvement initiatives planned for the IT Problem Management process. The successful candidate must have the ability to perform well under pressure, managing numerous competing priorities. They will be extremely customer focused, having worked in a Problem Management role before, they will have very strong written and oral communication skills and accustomed to working within business critical environments.