|Published||March 30, 2016|
Accept direct inbound calls from the Technicians/Field. Communicate openly with the EQSV Territory Manager to ensure proper balance of work across the Technician pool (40+ Techs on-average). Ensure Notifications are dispatched to a trained Technician within 30 minutes or less. The CSC communicates with their Technicians via t elephone and instant messaging , acts as backup to Inbound at times of...